Although the latest versions of Outlook offer stability and better performance, you may encounter issues in certain situations. This article discusses an error in Outlook with respect to PST files. The error message reads
‘Failed to add PST in Outlook 2016. Error 0x80004001’.
Now let us look at the reasons for this error and also ideas on how you can resolve the same. There are a number of reasons for this error ranging from improper installation of Outlook, anti-virus issues or your computer preventing you from installing new PST files. Whatever the reason for the error may be, we try to cover all aspects and provide solutions accordingly.
Step 1: Check your account settings
- Open Outlook 2016
- Click on File > Info > Account Settings
In the ‘Account Settings’ section, check all your account settings and verify if all the details are correct.
Step 2: Check for suspicious emails
Go through your Inbox and check for suspicious emails. In some cases, suspicious emails can also cause harm to your PST files and Outlook. If you happen to come across such emails, go ahead and delete them.
Step 3: Antivirus settings
Certain anti-virus software may be preventing you from adding a PST file in Outlook. In that case, adjust your anti-virus settings, so it doesn’t interfere with Outlook.
Step 4: Run Outlook in safe mode
The add-ins may cause issues and conflict with the normal functioning of Outlook. To avoid this problem, try starting Outlook in safe mode, which is a mode which works without add-ins.
To enter Safe Mode,
- Click on Start > Run
- Type ‘Outlook /safe’ and click Ok
If Outlook starts in Safe Mode, you can proceed with disabling the add-ins to identify the add-in causing trouble.
To disable add-ins
- Click on File > Options > Add-ins
- From the Manage drop-down, select COM Add-ins > Go
- Clear all selected checkboxes and click Ok
- Then choose File > Exit
Restart Outlook and select one add-in that was previously enabled. Then check if your Outlook is working. If it is, repeat the same steps for all the add-ins enabled previously. If at some point, your Outlook is not working, that is the add-in causing trouble.
Step 5: Run Scanpst.exe
The error ‘0x80004001’ can also occur due to corruption in PST files. In order to resolve corruption in these files, you can make use of the built-in Scanpst.exe tool. To use this tool, search for Scanpst.exe in File Explorer. Then locate the PST file. For Outlook 2016, PST file is located in ‘C:\Program Files\Microsoft Office\Office16’.
Then click Repair for Scanpst to repair your file. Then your file will be repaired and the error resolved. However, if Scanpst fails to resolve the issue, you can try professional PST repair tools such as the one from Yodot.
Yodot PST repair software
Yodot PST repair is specially designed to resolve corrupt or damaged PST files. From minor to major, all kinds of corruption issues can be fixed using this tool. Yodot PST repair can work with compressed or over-sized PST files, so there is no restriction on the type of PST file to be used.
The software is designed to be compatible with all recent versions of Outlook including Outlook 2016. What’s more is that a free demo version is available, so you can download a trial and try for free!