Fixed: How to Fix 0xc00d36e5 Can’t Play Error?

When you try to play a video on your Windows computer, an error message saying “Item is unplayable – please reacquire the content. 0xc00d36e5” pops up. Several reasons, such as codec issues, outdated video drivers, corrupt video files, media player incompatibility, and many others, could contribute to this problem.

Don’t worry, you can fix the unplayable 0xc00d36e5 error by yourself. Just follow the steps in this article to solve the video playback issue without any hassle.

0xc00d36e5 Fix

Just to ease the process of fixing the 0xc00d36e5 can’t play error we would like to start the quick walkarounds to advanced fixes. Why? As you read above the reason the video error could be anything so try the walkarounds before jumping into serious fixes.

Quick Fixes to resolve “0xc00d36e5 item is unplayable” Error

Re-download the video file and try the solutions listed below:

Change the Video File Location

Try Moving the Video File: When the video file’s current location is corrupted or has other issues, moving it to a different folder on the same drive or a different drive entirely (internal or external) might fix the 0xc00d36e5 error.

Try a Different Media Player

If you are playing the video in Windows Media Player then play the video file in a different media player like VLC to provide codec support that can fix 0xc00d36e5 mp4 Windows 10.

Disable Antivirus

Sometimes the antivirus tool may interfere with video playback to temporarily disable them and see if the 0xc00d36e5 can’t play error is fixed.

If you are using Windows Security, then here’s how you can disable it:

Open Windows Security > Manage Settings under Virus & threat protection settings > Toggle off Real-time protection.

toggle-off the real-time protection to fix 0xc00d36e5

Remember to re-enable it again once the issue is resolved.

Run Video Playback Troubleshooter

Windows 10/11 has a built-in video playback troubleshooter to identify and fix choppy video playback issues. Running the troubleshooter can potentially fix the “0xc00d36e5 item is unplayable” error. Here is how to do it.

Troubleshoot settings > Additional Troubleshooters > Locate Video Playback and click on Run the troubleshooter.

run the video playback troubleshooter to fix 0xc00d36e5

Did quick fixes work for you? Yes, Congrats. If not, try the advanced troubleshooting solutions below.

4 Solutions to Troubleshoot “How to fix 0xc00d36e5 Error?”

Method 1: Update the OS and Display Drivers

Outdated operating systems (OS) and device drivers could be causing the ‘0xc00d36e5 can’t play’ error due to system bugs that cause slow performance, compatibility issues, and playback errors like this one.

Updating the OS and drivers can include bug fixes and security patches that resolve the 0xc00d36e5 error.

To Update Windows: Settings > Update & Security > Windows Update to check Windows update.

update the windows to fix 0xc00d36e5 video

However, OS updates may not always include an updated driver, so we suggest updating the driver individually for smoother playback and to create compatibility with the latest video formats.

To Update Drivers: Device Manager > Expand the Display Adapters > Right-click and select Update driver.

update the display driver

Method 2: Clean Boot

Performing a clean boot enables you to assess the situation accurately. With a clean boot, you can enable or disable startup programs and services, making identifying the program causing the 0xc00d36e5 error easier.

Step 1: Press the Windows key + R, Type msconfig, and press Enter.

type the msconfig

Step 2: Select Selective Startup on the General tab.

Step 3: Check the Load system services option and Use the original boot configuration options.

choose Selective Startup from General tab

Step 4: Switch to the Services tab, check Hide all Microsoft services, and click on the Disable All option. Finally, click on OK to confirm and restart Windows.

check hide all the Microsoft services and disable all

Once this is done now play the video file to see 0xc00d36e5 item is unplayable is fixed.

Method 3: Convert the video File Format

You can choose to convert the video file if your system lacks the codec to play the original video file. Choose a Windows-compatible video file format like MP4 or AVI to easily bypass the issue and fix the 0xc00d36e5 error.

Remember: Video conversion can cause quality loss depending on the compression rates.

You can opt for any online video converter tool such as FreeConvert or CloudConvert to change the video file format. However, note that these tools often have file size limitations and may add watermarks to your video files

If you wish to convert a large video file without any watermarks safely then use VLC’s converting feature.

  • Open VLC and select Convert/Save.
choose convert and save option on the vlc player
  • Click Add to browse and choose the video file.
click on Add option
  • After selecting, expand the Convert/Save dropdown menu and select Convert.
choose the convert option
  • Next, expand the dropdown menu next to Profile and choose the desired video file format.
  • Click Browse to select a destination for the converted file, then click Save.
choose the video file format of your choice

After the video conversion process is complete, play the video file to check if the error 0xc00d36e5 has been resolved.

Method 4: Repair the Video File

When the video file is corrupted no walkarounds or troubleshooting can fix the 0xc00d36e5 video. You will have to try repairing the corrupt video file to rebuild or correct the damaged header to ensure a smoother playback without any errors.

You can use VLC to repair minor video corruptions, but for more severe cases like the “0xc00d36e5 item is unplayable” error, we recommend trying Yodot Video Repair software. With just 4 simple clicks on various popular video formats such as MP4, MOV, AVI, and more.

Step 1: Download the Yodot Video Repair tool on your computer.
Step 2: Launch the tool and click on Select File to choose the choppy video file.

click on the browse option and select the 0xc00d36e5 video

Step 3: Click on Repair to start the video repair process.

repairing the video file

Step 4: After the completion, preview the repaired video file and save it on your device.
NOTE: Save the repaired video file in a new location.

preview the repaired video file and check the video 0xc00d36e5 item is unplayable is gone

Also Read: How to Fix 0xc10100be Video Error?


We understand the frustration when you encounter the”0xc00d36e5 can’t play” error out of nowhere. However, you can take precautionary actions such as backing up the video file and keeping your device updated and protected from viruses and malware to prevent such playback issues in the future.

In case of corrupted videos, opt for a professional video repair tool to fix the 0xc00d36e5 video error.