How to Fix the Microsoft Outlook Inbox Repair Tool Not Responding Error?

Why is my Microsoft Outlook Inbox Repair Tool Not Responding? Looking for ways to solve the issue? Then this article is for you; this article will explain to you why your inbox repair tool is not responding and the possible solutions to solve the error.

The Outlook inbox repair tool is the Scanpst.exe tool to repair your folders (.pst) files. However, at times due to some reasons, your Scanpst repair not responding error might occur, and you can’t repair your .pst file. Don’t worry; this article will help you to solve the issue. First, let’s see what caused the Outlook pst repair not working problem before jumping into the solutions section.

Why is Inbox Repair Tool Not Working?

Below we have mentioned the causes for the Scanpst not responding error.

Corrupted PST File – The Outlook inbox repair tool can repair minor corrupted PST files. If the PST is severely Corrupted, the tool can’t fix the file, and it throws an Outlook repair tool not responding error. And further, you can use this tool to find missing emails and repair corrupted headers.

Broken PST File Header – If the PST file has a broken header, Scanpst.exe can’t repair the file as the tool first focuses on the header part to repair the damaged PST file.

Outdated Outlook Version – An outdated Outlook version limits the file size to repair a damaged PST file. It throws an inbox repair tool not responding error. Updating to the latest version of Outlook might fix the issue.

Add-ins – Add-ins are utilities that help you to automate tasks while drafting a message. These add-ins are an added extra feature, sometimes, this feature may affect the tools like Outlook Scanpst repair tool, and you will get an error message saying Scanpst is not working.    

How to Fix Inbox Repair Tool ScanPST Not Working Issue?

This section will discuss how to fix the Microsoft Outlook inbox repair tool not responding issue with various possible solutions. Follow the methods below to resolve the issue:

Restart Your Computer:

As this is a standard solution to fix the error, try restarting the system and check whether the Scanpst repair tool works. As restarting the system might fix the problem.

Close MS Outlook And Other Related Programs:

To make the inbox repair tool work properly, close the existing application, including Outlook, and try running the Scanpst repair tool to repair the Outlook data file.

Repair or Reinstall the Microsoft Outlook Application:

Follow the below steps to repair Outlook Application:

  • Launch the Control Panel and select Programs Programs and Features
  • Find the MS Office 2021/2019/2016/2013/2010 installation from the list and select it
  • Later click on Change and select Repair. Continue and follow the on-screen instructions to repair the Outlook application.

Check the Size of the PST File to Fix Scanpst Not Working:

The Outlook inbox repair tool will repair the file size up to 2 GB. If it’s more than 2 GB of file size, the tool can’t fix it and shows a Scanpst repair not responding error. To check the file size, go to the location of the PST file and choose Properties by right-clicking it.

Click on properties to fix scanpst not responding error

Find Out and Run Correct SCANPST.EXE to Fix Scanpst Not Working Error:

The location of the Scanpst.exe depends on Outlook and Windows Version. Below we have mentioned the location of the Scanpst.exe based on Windows and Outlook Version.

For Outlook 2016 & 2019

  • C:\Program Files (*86)\ Microsoft Office\Office 19\
  • C:\Program Files\ Microsoft Office\Office 19\
  • C:\Program Files (*86)\ Microsoft Office\Office 16\
  • C:\Program Files\ Microsoft Office\Office 16\

For Outlook 2013

  • C:\Program Files (*86)\ Microsoft Office\Office 15\
  • C:\Program Files\ Microsoft Office\Office 15\
  • C:\Program Files (*86)\ Microsoft Office\root\Office 15\

For Outlook 2010

  • C:\Program Files (*86)\ Microsoft Office\Office 14\
  • C:\Program Files\ Microsoft Office\Office 14\
  • C:\Program Files (*86)\ Microsoft Office\Office 14\

Yodot Outlook PST Tool to Repair PST File If Scanpst Repair Not Responding

The Yodot Outlook PST Repair tool is a widely used and talked about tool in the area of Outlook Data File Repair. The tool is tried and tested rigorously under various PST file corruption scenarios. So, that it will recover the damaged PST files in a hassle freeway. And even the tool repairs Password Locked PST Files and Encrypted PST Files also. Download and try the tool now for free.


Steps to Repair PST Files Using the Tool:

  • Download and Install the Yodot Outlook PST Repair tool on your Windows system to repair the corrupt Outlook Data File.
  • On the main window, click on Open PST File – if you know the location of the PST file (or) select Find PST File – if you can’t find the location of the PST file (or) Select Outlook Profile – if you have multiple Outlook profiles.
Select the required file
  • Click on Normal Scan for a minor corruption (or) if the corruption is severe, click on Smart Scan, choose a destination to save the healthy PST file, and click Repair Button.
Select the file and click on smart scan
  • Once the repair process completes, the tool will display the retrieved items in an Outlook-styled interface.
Save the corrupted pst file
  • Select the items and click on Save


Finally, we hope you know how to fix the inbox repair tool not responding error. Suppose the manual methods do not solve the issue. In that case, we recommend you use Yodot Outlook PST Repair software to fix the scanpst.exe repair not responding issue.