How to Fix Outlook Stuck on Loading Profile Issue?

Is your Outlook stuck on the loading screen? Facing issues with your Outlook profile? Don’t worry, this article will give you complete information on how to fix Outlook stuck on loading profiles with easy and faster solutions.

Microsoft Outlook is a program used to send or receive emails. It includes special features like email filtering and rules, automatic replies, and the ability to schedule emails to be sent later. It also has other tools like a calendar, task manager, and contact list.


An Outlook profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved.


“ Website stuck on initial loading screen”

Haven’t been able to find a fix for this yet. Sometimes when I go to I get stuck on the initial loading screen and I just watch the envelope open forever. The only way I can bypass it is to delete my browser history and cookie/cache. It gets inconvenient when it forces me to re-login to everything. Not looking to install Office. 

Source: Reddit

If you are looking for a quick solution and want to skip the introduction, you can click here.

Before going into a detailed procedure on how to fix Outlook stuck on the loading page, let’s glance at the causes behind Outlook being stuck on the loading profile.

Table of Content:

Reasons Behind the Outlook stuck on Loading Profile

8 ways to Fix Outlook stuck on Loading profile?

method 1: Run Outlook as an Administrator

method 2: How to Disable Outlook’s Compatibility Preferences

method 3: Disable Outlook Add-ins in Safe Mode

method 4: Kill Office Related Processes in Task Manager

method 5: Run CHKDSK Command

method 6: Use the Outlook Inbox Repair Tool

method 7: Create a New Outlook Profile

method 8: Fix Outlook Stuck Due to a Corrupt PST File



Reasons Behind the Outlook Stuck on Loading Profile.

Let us discuss the possible causes behind the Outlook profile not loading issue. The following are some important causes:

  • Slow Internet connection: If your internet connection is slow or unstable, Outlook may get stuck on the loading page.
  • Outdated version of Outlook: if you are using an old version of Outlook, it may not be compatible with the latest updates and may get stuck on the Outlook loading profile 
  • Large mailbox: If your mailbox is too large, Outlook may take a longer time to load.
  • Corrupted Outlook Profile: If your Outlook profile is corrupted, it may cause Outlook to get stuck on the loading page.

Follow these below methods to fix the Outlook stuck on loading profile issue.

8 Ways to Fix Outlook Stuck on Loading Profile

Here’s a list of methods that may help you to resolve the issue by following the below-mentioned methods.

Method 1: Run Outlook as Administrator

Running Outlook as an administrator can sometimes help fix issues with a user’s profile, as it allows for more comprehensive access to system resources. Here are the steps to run Outlook as an administrator and fix your Outlook.

Step 1: Open the search bar and type Outlook.

Step 2: Right-click on Outlook and then choose Run as administrator.


Step 3: Click on yes to confirm it. Now Outlook is ready to run as administrator.


Method 2: How to Disable Outlook’s Compatibility Preferences.

Here is another method you can attempt. This method simply tells you to get the compatibility preferences disabled on your Outlook. Follow the below steps and see if it works.

Step 1: Open Outlook.


Step 2: Click on File in the top left corner of the screen.


Step 3: Click on Options in the menu on the left side of the screen.


Step 4: Click on Advanced in the left-hand menu.


Step 5: To disable compatibility preferences in Outlook, uncheck the Disable hardware graphics acceleration box in the Compatibility section, and click on Ok.


Method 3: Disable Outlook Add-ins in Safe Mode.

If you’re experiencing issues such as being stuck on the loading page or crashing, disabling add-ins may help. Here’s how to do it in Safe Mode:

Step 1: Press and hold the Ctrl key on your keyboard, then double-click on the Outlook icon.
Step 2: Select Yes when prompted to open Outlook.

Disable-outlook-add-ins in safe mode.

Step 3: Click on File in the top left corner of the screen.


Step 4: Click on Options in the left-hand menu.


Step 5: Click on Add-ins in the left-hand menu.


Step 6: Look for the Manage at the bottom of the screen, select COM Add-ins, then click on Go at the bottom of the screen.


Step 7: Uncheck the box you want to disable and click on Ok to save the changes.


If you need to kill Office-related processes in Task Manager, you can follow these steps:

Step 1: Press Ctrl + shift + Esc keys together on your keyboard to open the Taskbar.

Step 2: Find the process you want to end and click on the End task button, this includes other Office apps and Office processes such as Click-to-Run.

Step 3: Launch Outlook.


Method 5: Run CHKDSK Command

The CHKDSK (Check Disk) command is a built-in tool in Windows that helps identify and fix errors on your hard drive. It scans your hard drive for errors, bad sectors, and other issues, and attempts to repair them.

To run the CHKDSK command on a Windows computer, follow these steps:

  1. Press Windows + X, and select Command Prompt (Admin)option
  2. Click on Yes to open and launch Command Prompt as Administrator. 
  3. Type chkdsk c: /f, and hit Enter.
  4. And restart your PC.

Method 6: Use the Outlook Inbox Repair Tool

It is possible that your PST file has been corrupted and that’s why Outlook isn’t working. If that’s the case, we suggest you use the Inbox Repair tool to fix it. Here’s how you can do it.

Step 1: Open the search box and type “Scanpst.exe“.
Step 2: when it is opened, click on the Browser and you can look for the file by taking the help of the Windows file system. Click on Start after that.


Step 3: The Outlook inbox repair tool will begin to scan the file and will look up possible errors. Now, you can check the box next to “Make a backup of scanned file before repairing” followed by hitting the “Repair” button.


Method 7: Create a New Outlook Profile

If the solutions suggested before didn’t help, it’s possible that your Outlook account is damaged too much to fix. The only solution left is to make a new account and set it as the main one to solve the issue.

Step 1: Open the control panel on your computer

Step 2: Search and click on mail.


Step 3: Click on the Show Profiles button.


Step 4: Click on the Add button to create a new profile.


Step 5: Give your new profile a name and click Ok.


Step 6: After completing setting up the new profile, select it as the default profile.

Step 7: Click Ok to close the mail setup window.

Your new Outlook profile is now set up, and you should be able to open Outlook and use it normally.

Method 8: Fix Outlook Stuck Due to a Corrupt PST File.


Steps to Fix Outlook Stuck on Loading Profile issue: 

Step 1: Download and install Yodot Outlook pst repair

Step 2:  After installing the software, Launch the tool and choose from the following steps.



  • Open PST File – Use this option if you know the location of your Outlook PST file.
  • Find PST File – Choose this option to find the PST file location in a specific drive.
  • Choose Outlook Profile –  If you want to select any particular Outlook profile to repair a corrupt PST file.

Step 3: ‘Browse’ and select the ‘location’ to store your Outlook PST file after the repair process.


Step 4: Choose between a Normal Scan and a Smart Scan for the required scanning process and click on Repair.

The Outlook pst repair software will fix the selected PST file and display all the repaired elements, such as emails, contacts, notes, tasks, and journals, in an easy-to-understand format.


when Outlook is stuck on a loading page, you can try disabling add-ins, running Outlook in safe mode, repairing the Outlook installation, or creating a new Outlook profile by using the professional Yodot Outlook pst repair software. This tool will help you to fix the outlook stuck on the loading page.

Frequently Asked Questions:

What causes Outlook to get stuck on the loading page?

There are several factors that can cause this Outlook stuck-on loading page issue, including add-ins, corrupted Outlook files, and issues with the Outlook profile.

How can I fix Outlook if it is stuck on the loading page?

You can try disabling add-ins, running Outlook in safe mode, repairing the Outlook installation, or creating a new Outlook profile.

Is there a way to recover data from Outlook if I have to create a new profile?

Yes, you can recover data from Outlook by exporting your data to a file before creating a new profile and then importing the data into the new profile.

Can I prevent Outlook from getting stuck on the loading page in the future?

Yes, you can take steps to prevent this issue, such as regularly updating Outlook, removing unnecessary add-ins, and ensuring your system is free from malware.