Normally, when you are trying to move your Outlook data from an older Outlook version to a newer version or from one computer to another computer, just copying the PST files to where you want to move Outlook data will do the trick. In most cases, contacts, Inbox, Sent items, and emails will be easily copied. But some users complain about the sub-folders under ‘Inbox’ not getting copied and producing an error message.
So, in this article, we cover details about this issue and also provide some solutions to resolve this problem. So read on to find out some simple solutions.
Reasons for PST file not showing sub-folders under the ‘Inbox’ folder
Normally, when the Outlook view is not set correctly or when the PST file is corrupt, you may find that the sub-folders under the Inbox are missing. Corruption in PST files usually happens due to storing the PST file on the server, due to storing the PST file on an area with bad sectors. Although these are the most common reasons, PST file corruption can also occur due to oversized PST file or virus infections. Due to corruption in the file, you may have trouble viewing the PST file’s contents, for instance, the Inbox’s subfolders.
Solutions to resolve corruption in PST files
Solution 1: Reset Outlook view
Incorrect Outlook view settings may also cause the Inbox sub-folders to not show up. To correct this issue, follow the instructions below to reset Outlook view.
- Open Microsoft Outlook and go to your Inbox folder
- Click On the View tab > Change View and set a view mode
- When the View tab opens, click Reset View to reset Outlook view and then click Yes to confirm
- Once again, click the View tab > Change View > Apply Current View to other mail folders
- In the Apply View dialogue box, check the boxes ‘Mailboxes and their subfolders’ and ‘Apply View to subfolders’ and click Ok to save changes
Now restart Outlook and check if you are able to view the subfolders under Inbox. If not, please proceed to the next step.
Solution 2: Use Scanpst.exe to repair PST file
In order to resolve corruption in PST files, the next option is to make use of Scanpst.exe. It is a built-in tool provided by Microsoft that can resolve simple corruption issues in PST files. To use Scanpst, follow the simple instructions provided below.
- Locate the Scanpst tool by searching for ‘Scanpst.exe’ in the File Explorer search bar
- Once you find the tool, open it and click Browse to select the PST file to repair
- The location of the PST file is different for each version of Outlook, so you may want to look into that prior to using the tool. If not, you can also use the following path to find the location of the PST file. Open Outlook > File > Info > Account Settings > Account Settings. Then click on the Data Files tab and locate your PST file and note down its location.
- Once you have selected the PST file to repair, click the Repair button for Scanpst.exe to repair the PST file
Solution 2: Use Yodot PST Repair software
One drawback of using Scanpst tool is that it cannot be used to repair all kinds of corruption issues and also, it cannot handle large PST files very well. In order to overcome this problem, you can make use of dedicated PST repair software called Yodot PST Repair. This tool is designed to repair all kinds of corruption issues ranging from minor to major. Moreover, the tool can also work with large or oversized PST files, giving it an edge over other tools like Scanpst.exe.
Secondly, Yodot Repair repairs the PST file in such a way that its original contents are not harmed during the repair process. Hence, the tool is completely safe to use. In case, you find that the Inbox sub-folder is deleted, Yodot is also capable of recovering deleted subfolders in Outlook 2016 and other versions. If you are facing problems with PST file or if you’re Inbox sub-folders are not showing, Yodot is a perfect choice.