Please make sure that your USB cable is properly connected to your Android phone. In case it is not connected properly then re-plug your USB cable to try again. If your Android mobile still can’t be detected by this software, it indicates that this application can’t support your Android mobile; this software supports recovery of data from Android devices that work only in UMS mode i.e. USB Mass Storage Mode. It doesn’t support data recovery if your Android phone works in MTP or PTP modes.
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