Support Ticket
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What is your license policy?
Our license policy is as follows:
Key:
Yodot Software’s license key can be activated on two different computers and two times each. However, the product can be used for any number of times on those two computers.
Onetime Activation:
Yodot is a onetime activation product, i.e. after product activation, there is no need to pay any extra fee on monthly or yearly basis.
What are your refund policies?
30 days Money back. No Questions asked
Note: Yodot Recovery Software accepts returns only within 30 days of purchase.
How to submit a feedback?
Feedback for our software are always appreciated, you can submit your feedback by using any of the three ways mentioned below:
Can I install your software on my Linux OS?
No. Currently Yodot Software can't run on Linux platform. But if you want to recover data from Linux OS, then it is recommended to disconnect your Linux hard drive and connect it to a healthy Windows / Mac computer to perform data recovery
Why should I stop using my storage device after data loss situation?
All recovery softwares suggest you to immedaitely stop using your storage device after data loss. Because when you add or store any new data, the chances of deleted / lost data getting overwritten are very high. Once the data is overwritten by any new file, no recovery software will help you in getting them back.
What are the major differences between Yodot File Recovery and Yodot Photo Recovery?
Yodot File Recovery |
Yodot Photo Recovery |
|---|---|
Basically designed to recover office documents |
Designed especially to recover media files like songs, photos, videos, movies etc. It also supports recovery of office documents |
Doesn’t recover RAW images |
Recovers RAW image files captured using any camera brand |
Doesn’t have the option to create disk image |
Create disk images to skip bad sectors |
Does Yodot Software support iPod touch or iPhone?
Yodot Software doesn't support recovery of deleted / lost files from iPod touch or iPhone, whereas you can use Yodot MOV Repair product to fix your corrupt / damaged MOV file recorded using iPhone or iPod touch device.
What are the file systems supported by Yodot Software?
Yodot Software supports data recovery from all Mac and Windows file systems, which have been listed below:
On Windows:
On Mac:
How can I recover data from my storage drive which is not getting detected or recognized in BIOS?
Yodot Software recovers data only from storage drives which have logical problems. But for drives not recognized in BIOS, Yodot doesn’t support data recovery.
Why do my recovered files have different names?
Using “Deleted File Recovery” option to retrieve your deleted files will have the same file name and folder structure, whereas when you use “Lost File Recovery” option, the recovered files would have different names because missing files are retrieved using file signature search which are not associated with file system where all file names are stored
What is file signature search?
Yodot Software offers an additional option called signature search, which helps user to choose for the specified file type that they want to recover. Suppose, if you are looking to retrieve only picture files with extension .jpg, then all you need to do is select the file type in the corresponding category and proceed with your recovery process. This option is very useful when user is looking to get back lost / missing JPG image files after scenarios memory card corruption, formatting, etc.
Note: The software has already categorized all popular file types like Documents and Spreadsheets, Pictures, Digital RAW Images, Music, Video and many other file types on basis of their unique signature.
Operating systems supported by Yodot Software
Different data recovery and file repair software of Yodot works compatibly on the Windows and Mac computers working on the operating systems as mentioned below:
Windows OS: Windows 10, Windows 8.x, Windows 7, Windows Vista, Windows XP, Windows Server 2008 and Windows Server 2003.
Mac OS: Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.5 (Leopard).
Can I preview the recovered file before saving?
Of course, Yodot software provides "Preview" option to preview all basic file types.
What does extended download service mean?
Yodot software offers Extended Download Service feature, in which the software automatically stores a back-up copy of the software which you purchased and downloaded on its server for 2 years from the date of purchase. This feature helps you redownload your purchase anytime during your extended protection period. Iit is also very helpful if you have uninstalled or lost your software due to change in PC/ laptop or hard disk.
How is your software different from others?
Yodot Software provides many advanced, user friendly features such as:
What is Save Recovery Session?
Save Recovery Session is an option provided by Yodot software to save the scanned information of a particular storage drive / disk. This helps you avoid rescanning the entire drive again after purchasing product and users can directly save recovered files by resuming Save Recovery Session.
Do you provide Phone Support?
Currently we don’t provide Phone support, however we do provide assistances via mail and live chat.
Does Yodot software void my drive’s warranty?
Yodot software works on Read-Only mode i.e. it doesn’t modify or change the files during the recovery process. Hence Yodot software doesn’t void your storage drive warranty.
Note: In case of hard drive crash, boot failure, logical corruption etc. first you need to remove your hard drive and connect it to a healthy computer as external hard drive to recover data. However before disconnecting the hard drive from computer, check for the manufacturer’s warranty as disconnecting the drive from a computer sometimes voids drive warranty.
Difference between file signature and file extension
File extension is used to uniquely describe a format of a particular file whereas file signature is the header information that is present in each file.
How to retrieve data from storage drive that displays format error?
It is suggested to reconnect the storage drive to a different healthy computer and check whether it helps. If the same error message pops up again, then you need to format the drive and recover data from it using Yodot Hard Drive Recovery software.
Does Yodot software support data recovery from Windows 8 OS?
Yes, All Yodot Recovery software (Windows) supports data recovery from both 32 and 64 bit Windows 8 operating system.
What is the use of “File Type” and “Data View” types?
The recovered files using Yodot Recovery products are displayed in two distinct view types, i.e. Data and File Type view.
“Data View” displays the recovered files in hierarchal format (Windows explorer format) and “File Type View” displays the retrieved files based on file extension format. Users can make use of these two view types to select and recover their deleted or lost files.
Can defragmentation affect recovery process?
Defragmentation is the process of physically organizing the contents saved on any storage disk to store data in contiguous memory locations. Defragmentation in no way affects the recovery process.
Are there any command line parameters to restore data from computer?
Currently there are no command line parameters for restoring data from computer using Yodot recovery software.
Can Yodot Recovery products recover data from physically damaged hard drive?
No, the user cannot recover data from physically damaged hard drive using Yodot Recovery products. The storage drive has to be healthy and in working condition to get detected in computer in order to restore data on Windows or Mac operating systems.
What is the difference between 32bit and 64bit Windows OS?
The main differences between the 32-bit versions of Windows and the 64-bit versions of Windows relate to memory accessibility, memory management and enhanced security features.
Can Yodot Recovery products recover data from floppy drives, CDs and DVDs?
No, Yodot Recovery products cannot recover data from floppy drives, CDs and DVDs, it can only recover data from hard drives, external hard drives, pen drives, memory cards, iPods, media players etc.
Is it possible to recover files that got deleted long time ago?
In reality, the files can be recovered or not has nothing to do with when they were deleted. If newly added files get stored onto the location where deleted files were present, then deleted file space would have got overwritten with new file content. Therefore, the overwritten data cannot be recovered. In case you have not saved anything onto the storage drive after deleting or losing files, then the files can be recovered easily
Why found files are more than those which got erased?
Yodot Software is stronger in searching files which has been deleted or lost from any storage media on Windows OS. The extra files found may be the ones which are lost or deleted long before and whose space is not overwritten with new files content. If you find those files as important, you can recover it using our software. In case it is not necessary, you can ignore it.
Can I choose a specific folder to scan?
No. The current version of Yodot Recovery software doesn't have this feature. But you can select a particular partition or a file type to scan and recover data on both Windows and Mac OS.
Do I lose data forever if my system gets shutdown while recovering files?
In case your system gets turned off improperly due to power failure while recovering files, then do not worry!!! Nothing will happen to your data, it remains intact. Restart your system and run Yodot Recovery software once again, you could recover your files. Once the recovery of files are done, save it using “Save Recovery Session” option. Soon after purchasing the software, resume recovery session without going through the steps again and store it in a location that you desire.
Do I need to follow each step even after activating full version?
No, you need not go through all the steps after activating full version. Once you download trial version, start the recovery and after recovery process gets completed just Save Recovery Session. Soon after activating full version, resume saved recovery session and save your recovered files to a desired location you prefer on your computer.
Is it possible to recover data after error message ‘The file or directory is corrupt’?
When above situations encounters, you can make use of manual method provided by Windows. Here is the procedure:
Click Start and then type “Run” on the search bar
Type “chkdsk /f <drive>:” (without quotation marks), where <drive> is the letter of the drive on which the damaged file/folder exists and then click “OK”
CHKDSK automatically tries to fix the problem after you use above method. But you should wait till process gets complete as it may take from several minutes to hours to finish. However, if the corruption is severe, then CHKDSK may fail to fix such error. In such situation, you can make use of Yodot Recovery software to recover your files back.
Why software is not displaying deleted files?
After deletion, it is suggested not to use storage device as the deleted space will be overwritten if you add new files. You might have used your storage device to add files after deletion and hence software is failed to display deleted files, since they are overwritten and overwritten files cannot be recovered.
Does Yodot Recovery Software modify original data after recovery?
No, Yodot Recovery software is read only software which does not modify original data and hence retains its quality even after recovery. If you still have doubts, then you can download its demo version to check performance.
When should I use “Skip” option?
After selecting a specific drive from which data need to be recovered, you will be presented window showing available list of file types. In case you want to restore particular file type, you can choose it from the file type list provided by the software. It will help you to save your time by reducing disk scanning time. However, if you want to recover whatever files that are deleted or lost, then you need not choose file types instead click on the option “Skip”, which will select all file types by default.
I have deleted a file which software has not listed in file type. How can I recover it?
You might face such situation when you download Yodot File Recovery or Yodot File/Photo Recovery software. In case you are not able to find the file type in list shown by Yodot File/Photo Recovery software, then you should download Yodot Hard Drive Recovery software as it provides an option to add file type that needs to be recovered.
Why can’t I preview recovered videos?
Well, it depends on the size of video file. If the size of the video is very large, then you cannot preview it using Yodot Recovery software. But you need not worry!!!! Yodot Recovery software can restore your videos without damaging its contents and quality.
Does Yodot Recovery Software support chrome OS?
No, Yodot Recovery Software can only be used if you want to recover deleted / lost files from computer running on Windows and Mac operating system. It also supports to recover files from Android Smartphones and Tablets running on Android Froyo, Gingerbread, Ice cream Sandwich and Jelly Bean operating systems.
What are the operating systems supported by Yodot Repair software?
Yodot Repair software will help you to repair corrupted / damaged PSD, AVI, and MOV files running on Mac OS namely Mac OS X 10.6 (Snow Leopard) Mac OS X 10.7(Lion), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.9 (Mavericks) as well as Mac OS X 10.10 (Yosemite) and Windows OS such as Windows 10, Windows 8.x, Windows 7, Windows XP, Windows Vista, Windows Server 2003 and 2008 operating system. However, Yodot DOC, PPT, Outlook PST, ZIP and RAR software does not support Mac OS, but you can make use of this software to fix damaged / corrupted Word, PowerPoint, RAR, ZIP, and Outlook PST running on all versions of Windows operating system.
How can I determine how many files have been recovered?
To determine the number of recovered files, run Yodot Recovery software and follow the instructions given on it. As you go further you will come across a window which displays recoverable files in “Data View” and “File Type view”. Below the screen, the application will display total memory of recovered data along with total number of files and folders. By noticing it, you can easily evaluate total number of recovered files.
Can I recover replaced files using Yodot recovery software?
No, you cannot recover replaced files using Yodot Recovery software. When you replace a file with same file name, then contents previously present in the memory space occupied by that file will get overwritten with the newly replaced one. Hence you cannot recover replaced or overwritten files using Yodot recovery software.
Why can’t I save recovered files in same location?
If you save recovered data on the location from where you have lost it, then the existing data might get overwritten. Therefore it is not recommended to save retrieved data on same location.
Can I use Yodot Recovery software to recover files after performing recovery process by other third party tool?
Yes, if other recovery software fails to retrieve your files, you can use Yodot Recovery software to get back the files on Windows or Mac OS computer. But we strongly recommend you to download demo version before purchasing full version.
Which Yodot recovery software version shall I use to recover files from pen drive?
You can use Yodot File Recovery software to get back files from pen drive on Windows system. If you have any complex media files on pen drive like RAW image formats or any HD videos then you need to use Yodot Photo Recovery software to recover files from the flash drive. There are Mac versions of the software namely Yodot Mac File Recovery and Yodot Mac Photo Recovery if you want to recover pen drive data on Mac machines
Can I recover files from Windows phone using Yodot recovery tool?
No, you cannot recover files from Windows phone using Yodot recovery tool it doesn’t support Windows phone OS.
Is it possible to recover iPhone data using Yodot?
No, it is not possible to recover iPhone data using Yodot as the recovery software from Yodot doesn’t support iPhone OS. But you can repair MOV files on iPhone using Yodot MOV Repair software.
Is it possible to restore data from phone after factory reset?
If your phone has Android OS then yes, it is possible to restore data from phone after factory reset. Yodot Android Data Recovery software helps you to do so, on Windows computers. But you cannot use this software to retrieve files from other normal phones or mobiles with Windows OS as the tool supports only Android devices.
On Windows computer can I recover data from external hard drive which was being used on Mac or vice versa?
Yes, on Windows computer you can restore data from external hard drive that functioned with Mac OS or vice-versa only if that external hard drive supports both Windows and Mac platforms. However, it is highly recommended to use external hard drive only on one platform (either Windows or Mac) to have better recovery results.
What is the difference between UMS and MTP mode of transfer?
In UMS (USB Mass Storage) mode of transfer computer treats phone or other digital gadgets as mass storage device (For example pen drive) and you should eject the device using Safely Disconnect option. Whereas MTP (Media Transfer Protocol) mode of transfer offers driverless installation, auto synchronization and allows you to disconnect phone or other gadgets without using Safely Disconnect option.
Is it possible to fix corrupt Excel sheets using Yodot repair software?
No, Yodot repair software doesn’t support to repair corrupted or damaged Excel report sheets on any computer.
Is there any software from Yodot which repairs Excel file?
No, right now there is no software from Yodot which repairs Excel file.
Can I recover data from pen drive after saving few files on it post formatting using Yodot software?
Yes, you can recover data from pen drive after saving few files on it post formatting, using data recovery software from Yodot on your PCs. But few files may be overwritten by newly saved files.
Are there any situations where lost or erased data cannot be restored using Yodot software?
Yes, there are few instances in which Yodot software fails to recover missing or erased data such as read/write header crash in storage device, mechanical or electrical failure, where data is destroyed and cause permanent loss of your data.
Is it possible to get back data from SkyDrive using Yodot recovery software?
No, you cannot get back data from SkyDrive using Yodot recovery software on your computer as it is not a physical drive.
What is the difference between Single User purchase and Tech / Corp License purchase?
Home or personal computer users are likely to go for Single User; whereas if you run a Corporate and there are multiple computers to use Yodot software then it is recommended to go for Tech/ Corp License. But you need to call our Support team first to get product keys for 10 different computers at purchasing Tech/ Corp License.
Can I use any Yodot video file repair software to fix corrupt images on computer?
No, you cannot use Yodot video file repair tools to fix corrupt or damaged photo files. Yodot software dedicates each video repair tool for fixing separate video file formats and these tools cannot fix any image files.
Can I preview slides of PPT file recovered from my storage device using Yodot Recovery software?
No, you cannot preview slides of PPT file recovered after loss or deletion from data storage device using Yodot Recovery software as the software supports previewing of only media files such as photos, videos and music files.
Does all Yodot Repair software supports Windows as well as Mac computers?
No, not all repair products supports working on Windows and Mac computers. Yodot Outlook PST Repair; Yodot PPT Repair, Yodot DOC Repair, Yodot ZIP Repair and Yodot RAR Repair software works only on Windows OS based computers to fix specific file formats. Whereas other products such as Yodot AVI Repair, Yodot MOV Repair and Yodot PSD Repair tools supports working on Windows as well as Mac OS based computer or laptop.
Where should I save recovered files?
Once you have finished scanning process, software will show you possible locations where you can save recovered files. You can browse choose or browse required location to store restored files. However, it is suggested not to save recovered files onto storage drive from where you have lost files as it will lead to overwriting.
What is Disk Image File?
Disk Image is nothing but a logical mirror of a respective partition. User can also create and save data in Disk Image file format. A Disk Image file comes in handy when you want to back up your data before performing some task on relevant partition. User can create Disk Image using Yodot Hard Drive Recovery for Windows version and Yodot Mac Data Recovery for Mac version of operating systems.
Can I recover data from NTFS USB drive by connecting it to Mac computer?
No, you cannot recover. Mac data recovery tools of Yodot supports data recovery from storage drives formatted with FAT, HFS, HFS+ and HFSX file systems. If you connect NTFS drive to Mac computer, this software cannot recognize NTFS file system. So it is recommended to connect NTFS USB drive to Windows computer as Windows OS supports NTFS file system and you can easily restore your data from NTFS USB drive.
Can I Repair RAR File using Yodot ZIP Repair software which is already installed in my system?
No, you cannot repair RAR file using Yodot ZIP Repair software. Yodot ZIP Repair software supports only ZIP, ZIPX and 7 ZIP file formats. To repair RAR archive, you have to download Yodot RAR Repair software on your Windows computer.
I have mistakenly deleted corrupted PST file; what should I do to get it back in workable state?
If you have mistakenly deleted corrupted PST file, then recover it by using Yodot File Recovery software. Soon after recovering PST file, fix corrupted PST file by using Yodot Outlook OST Repair software on your Windows computer.
What are file associations?
A file association links a file to a respective application that is capable of opening that file. Take for example a text file (.txt) is associated to be opened with text editor.
What is Windows Registry?
Windows Registry is a hierarchical folder that stores configuration settings and other options on your respective Microsoft Windows operating systems. It has settings for operating system components and for other applications that are used on Windows platform.
What does access denied error represents in hard drive?
Access denied error in hard drive represents disabled user permissions while changing file system or while upgrading / reinstalling operating system on computer. One can resolve this error by enabling intended user permissions. However, during the process somehow if you face data loss, then make use of Yodot Hard Drive Recovery software to recover deleted or lost files from hard drive.
What is meant by file overwriting?
File overwriting is nothing but replacing data saved in particular memory location on storage drive with new set of files. There are various techniques used for overwriting data and the most famous one is Guttmann method.
Can I save repaired video files using Yodot video repair tool with different file types?
No, Yodot Video repair tools do not provide any option to save repaired video files with different file formats. If videos in .mov, .mp4, .avi, .m4v, .divx or .xvid file formats are repaired using Yodot video repair tools, then you have to save this fixed video in the same original format.
What is synchronization process in Outlook?
Synchronization is default operation that occurs when you connect Outlook to Exchange Server. Synchronization updates Outlook database; if Outlook synchronization process is working correctly, then the number of items in Exchange Server folder and in the Offline folder are the same.
Is it possible to recover data after using Trim command?
No, you cannot recover data from hard drive after the use of Trim command. Trim command is usually used by users who need to wipe their hard drive clean without leaving behind any information. Once this command is applied, data as well as the link associated with it are deleted.
What is the file format of image files created by Yodot data recovery software?
Image files that are created to access data from bad sectors on hard drive will get saved in .img file format.
Do I get Confirmation link of saved location after data recovery process?
No, you will not get any confirmation link when data recovery process is completed. The application asks you to save recovered files in a desired location, so at that time you can note down and save restored data to any accessible location.
Is there any software from Yodot which repairs corrupt PDF file?
No, right now there is no software from Yodot which repairs corrupt PDF file.
Is it possible to repair broken mp3 files using Yodot repair software?
No, it is not possible to repair MP3 files using Yodot repair tool. However, user can repair files like MOV, MP4, M4V, AVI, DIVX, XVID, PSD and PST file formats by using specific file repair utility.
What to do if antivirus on my system detects malware in Yodot software and stops its installation?
Yodot software is free from all harmful threats as it is pre-checked against deadly malware by well known and powerful antivirus software. So this utility can be used without any hassle to recover and repair files from Windows, Mac and Android OS platforms.
What is the procedure to recover damaged PPT file and make it workable?
In order to get back deleted PowerPoint file, you should use Yodot File Recovery software and soon after recovery, use Yodot PPT Repair software to fix corruption issue in it.
Is there any software from Yodot which repairs corrupt photo file?
No, right now there is no software from Yodot which repairs corrupt photo file.
Can we edit recovered images while previewing them using Yodot Recovery software?
No, you cannot edit the images while previewing them using Yodot Recovery software. The recovered image file contents will be present in its original file name, size and format.
Can I recover erased data from magnetic tapes using Yodot software?
No, Yodot software cannot recover erased data from magnetic tapes; it can only recover data from hard drives, external hard drives, pen drives, memory cards, SSD drive, FireWire drives, and other storage media.
Can I see estimated scanning time during the process of recovery?
Yodot Recovery software will not show you how long it will take to complete the scanning process. But you can view start time and elapsed time. This will help you to determine the time taken to scan the drive.
Can I recover data from partition on SD memory card?
When you create partition on SD card, the created partition is formatted with EXT2 file system. Yodot recovery software does not support EXT2 file system or partition. Whereas the existing partition whose default file system is FAT32 can be recovered using Yodot recovery tool on both Windows and Mac systems.
Is it possible to repair corrupt MPEG video file using any Yodot video repair software?
It is not possible to fix corrupt or unplayable MPEG video files using Yodot video repair software.
What is the use of Scanost.exe file?
Scanost.exe is nothing but OST repair tool that is similar to PST inbox repair tool. Scanost.exe fixes minor issues in corrupt OST files on your Windows operating system.
Which are the Yodot products that support the use of Save Recovery Session?
Save Recovery Session feature is supported by Yodot File Recovery, Yodot Photo Recovery, Yodot Hard Drive Recovery, Yodot Mac File Recovery, Yodot Mac Photo Recovery and Yodot Mac Data Recovery tools.
Can I recover data from SD card on Kitkat Android Device?
Yes, you can recover data from SD card on Android device which has KitKat OS. In order to recover your files, you need to remove SD card from KitKat Android device and connect it to a working computer. Download Yodot Photo Recovery software and run it to restore data from Android SD card.
Can you recover ooxml files using Yodot recovery software?
Yes, you can recover ooxml files (Open Office XML) with the help of Yodot recovery software.
Does Yodot Recovery software facilitate to create new folder to save files after recovery?
Yes, Yodot Recovery software will allow you to create new folder so that you can save recovered data to that specific folder and access them easily.
How to make use of Contact us provided in right bottom of your website?
By clicking on the Contact us, you need to enter your name, mail id and the issue faced. The support team will address your as soon as possible.
Can I save recovered files in compressed format in selected destination location after recovery process?
Yes, using Yodot Recovery software you cannot compress recovered files in to archive format. You can even create separate folder in desired location to save all restored data.
Is the information related to Yodot data recovery tool is updated regularly on Facebook?
Yes, the information related to Yodot data recovery products is regularly updated on Facebook. This gives you an up to date knowledge about the product and its new release versions.
Which Yodot repair software to use when audio files are not playing on any system?
Yodot doesn’t include any repair software to fix audio files that are not playing on system. It has video file repair and image repair software to repair selected videos and image file formats respectively.
Is it possible to restore data from Be file system using Yodot recovery tools?
No, it is not possible to get back deleted / missing data from Be file system. Be file system is commonly referred to as “BeFS” and is used in Linux OS.
On what gadgets I can use Yodot Recovery software for Windows?
Yodot Recovery software for Windows is compatible to work on desktops, laptops and PC Tablets that run with Windows 8.1, 8, 7, Vista, XP, Server 2008 and 2003 operating systems.
Do you provide information about the updated products on Twitter and other social networking sites?
Yes, information related to Yodot products and other queries are posted on regular basis in the respective twitter page. Other social media sites include G+ and Facebook where details related to products are updated.
Does Yodot Recovery software has any file size limitation while recovering data?
No, regardless of file size Yodot Recovery software can get back all files that are deleted, missing or hidden on scanned storage devices with utmost ease.
Which software should I use to get back files from memory card used in Android Smartphone?
You can make use of Yodot Photo Recovery software to recover just media files i.e. photos, RAW images, video clips and music files from memory card used on Android Smartphones and Tablets. But, this tool is limited to recover only media files and other basic file formats. However, this tool does not support recovery of application (.apk) files from Android memory card.
Is it possible to repair RAR files using Yodot ZIP Repair software?
No, you cannot repair RAR files using Yodot Zip Repair application. You can only repair corrupted damaged as well as inaccessible ZIP files.
What do you mean by 404 error when a webpage is not accessible?
404 error means that the webpage is not available, that is, it is not found on the server side, or the page is simpley deleted. It is client side issue which states that the page has been removed or its respective links have been modified.
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